Your restaurant's tech
should work as
hard as you do.
Independent restaurant IT consulting — POS systems, online ordering, delivery integration & network support.
Restaurant technology that actually works — no crashed systems, no disappearing vendors, and no tech stack that costs more than it earns. I help independent restaurants and growing groups simplify POS, online ordering, delivery integration, networking, and vendor decisions.
The tech problems restaurants deal with every day.
Two systems break most restaurants first: POS and online ordering. Fork & Firewall helps get both working right from day one, then keeps the rest of the stack from dragging the business down.
POS Systems
From selection to setup to support, your point-of-sale should be your most reliable tool, not your biggest headache.
- POS selection and vendor evaluation
- Installation and configuration
- Staff training and onboarding
- Troubleshooting and support
- Contract and data portability review
Online Ordering & Delivery
Third-party apps are a tool, not a strategy. The goal is an ordering setup that works for your margins, not theirs.
- Direct ordering platform setup
- POS and delivery app integration
- Menu sync across all channels
- DoorDash and Uber Eats optimization
- Customer data ownership strategy
Network & Reliability
A single Friday-night outage can cost more than a year of proper infrastructure. The fix is usually simpler than it looks.
- Internet failover and backup connections
- WiFi for FOH, BOH, and guests
- Basic network security
- Hardware recommendations
Ongoing IT Partner
For operators who want a real person in their corner, not a call center, when the pressure is on.
- Monthly tech check-ins
- Vendor relationship management
- Tech decisions and recommendations
- Priority support when issues arise
Fork & Firewall was built around one observation: talented restaurant operators are constantly let down by POS systems that fail at the worst moments, online ordering that does not talk to the kitchen, and vendors who disappear after the sale.
My approach is simple. Cut through the noise, identify the technology that actually fits the operation, get it set up correctly, and make sure it keeps working long after the install.
No vendor ties. No referral fees. Just honest guidance shaped by decades in hospitality technology and solution consulting.
Independent advice
No vendor relationships and no commissions. Every recommendation is based on what fits the operation.
Built for independents and growing groups
Support for independent restaurants, small groups, and growing multi-location operators who need practical solutions.
Plain language, always
No jargon. No upsells. Just clear answers, honest priorities, and realistic next steps.
Someone who shows up
When something goes wrong at 6 p.m. on a Friday, there is a real person to call.
Simple from the start.
No bloated proposals. No confusing contracts. Just a clean process to get the tech stack under control.
Free conversation
Tell me what is not working. No pressure and no pitch, just a real conversation about the setup.
Tech assessment
Your current tools, vendors, and pain points get reviewed to pinpoint what is costing time, money, and uptime.
Clear recommendation
You get a plain-language plan with practical next steps, not a bloated wish list.
Implementation and support
Setup, coordination, training, and ongoing guidance so the restaurant can focus on service, not systems.
Choose the level of help you need.
This makes it easier for owners and operators to know where to start. Pricing can be customized, but the engagement types are simple.
Restaurant Tech Audit
Best for restaurants that need a clear picture of what is wrong and what to fix first.
- Current-state review
- Vendor and workflow evaluation
- Written recommendations
- Priority action plan
Setup or Fix Project
For POS changes, ordering fixes, network cleanup, or rollout support where execution matters.
- Implementation planning
- Vendor coordination
- Testing and launch support
- Training and handoff
Monthly Advisor
For operators who want a dependable advisor for decisions, issues, and growth planning.
- Monthly check-ins
- Priority problem solving
- Technology roadmap guidance
- Vendor accountability help
Not sure where to start? Start here.
A free 20-minute call is enough to figure out what's broken, what matters most, and whether I can help. No pitch. No obligation.
30+ years in hospitality tech · Independent · Honest
Trusted by people who know the industry.
Feedback from colleagues, clients, and industry peers shared publicly on LinkedIn.
Scott, you have been a trusted voice in this space for a reason. Your understanding of restaurant operations and the technology behind it is unmatched. Any operator looking to fix their systems and grow their business should absolutely lean on your experience.
Ready to stop fighting your technology?
No jargon and no pressure. Just a straight conversation about what is not working and how to fix it. The first call is always free.