Your restaurant's tech
should work as
hard as you do.
Independent restaurant IT consulting — POS systems, online ordering, delivery integration & network support.
I help independent restaurants and growing groups sort out POS, online ordering, delivery integration, networking, and vendor decisions — without the runaround from vendors who disappear after the sale.
The tech problems restaurants deal with every day.
Two systems break most restaurants first: POS and online ordering. Fork & Firewall helps get both working right from day one, then keeps the rest of the stack from dragging the business down.
POS Systems
Your point-of-sale should be your most reliable tool. If it's the thing you're babysitting instead, something went wrong at setup.
- POS selection and vendor evaluation
- Installation and configuration
- Staff training and onboarding
- Troubleshooting and support
- Contract and data portability review
Online Ordering & Delivery
Third-party apps are a tool, not a strategy. The goal is an ordering setup that works for your margins, not theirs.
- Direct ordering platform setup
- POS and delivery app integration
- Menu sync across all channels
- DoorDash and Uber Eats optimization
- Customer data ownership strategy
Network & Reliability
A single Friday-night outage can cost more than a year of proper infrastructure. The fix is usually simpler than it looks.
- Internet failover and backup connections
- WiFi for FOH, BOH, and guests
- Basic network security
- Hardware recommendations
Ongoing IT Partner
For operators who want a real person in their corner, not a call center, when the pressure is on.
- Monthly tech check-ins
- Vendor relationship management
- Tech decisions and recommendations
- Priority support when issues arise
Fork & Firewall started from a pattern I kept seeing: good operators stuck with POS systems that fail at the worst moments, online ordering that doesn't talk to the kitchen, and vendors who vanish after the contract is signed.
My job is to find what actually fits the operation, get it set up right, and make sure it keeps working — not just through go-live, but six months later when something changes.
No vendor ties. No referral fees. I've spent 30+ years in hospitality technology and I'd rather tell you what I'd actually buy than what pays the best margin.
Independent advice
No vendor relationships and no commissions. Every recommendation is based on what fits the operation.
Built for independents and growing groups
Support for independent restaurants, small groups, and growing multi-location operators who need practical solutions.
Plain language, always
Technical problems get explained in plain language. You get honest priorities and realistic next steps, not a list of everything that could theoretically be better.
Someone who shows up
When something goes wrong at 6 p.m. on a Friday, there is a real person to call.
Here's how it works.
No bloated proposals and no confusing contracts. A straightforward process to get the tech stack under control.
Free conversation
Tell me what is not working. No pressure and no pitch, just a real conversation about the setup.
Tech assessment
Your current tools, vendors, and pain points get reviewed to pinpoint what is costing time, money, and uptime.
Clear recommendation
You get a plain-language plan with practical next steps, not a bloated wish list.
Implementation and support
Setup, coordination, training, and ongoing guidance so the restaurant can focus on service, not systems.
Choose the level of help you need.
Three engagement types depending on where you are and what you need. Pricing can be scoped to fit — reach out and we'll figure out the right starting point.
Restaurant Tech Audit
Best for restaurants that need a clear picture of what is wrong and what to fix first.
- Current-state review
- Vendor and workflow evaluation
- Written recommendations
- Priority action plan
Setup or Fix Project
For POS changes, ordering fixes, network cleanup, or rollout support where execution matters.
- Implementation planning
- Vendor coordination
- Testing and launch support
- Training and handoff
Monthly Advisor
For operators who want a real person in their corner for decisions, issues, and growth planning — not a ticket queue.
- Monthly check-ins
- Priority problem solving
- Technology roadmap guidance
- Vendor accountability help
What people say.
Feedback from colleagues, clients, and industry peers, shared publicly on LinkedIn.
Scott, you have been a trusted voice in this space for a reason. Your understanding of restaurant operations and the technology behind it is unmatched. Any operator looking to fix their systems and grow their business should absolutely lean on your experience.
Let's figure out what's going on.
No jargon and no pressure. Just a straight conversation about what isn't working and where to start. The first call is always free.